Frequently asked questions
What is a Monthly Active User?
Any person who signs in during a month is considered active. Once a user has become active for the month, there is no limit to the number of times he or she can sign in.
What happens if I exceed the MAUs allowed by my plan?
If you exceed the maximum number of MAUs allowed in your plan during a given month, we'll keep your site running and you will be billed a fee of $5.00 USD for each additional active user for that month.
Can I try Appsembler before committing to a plan?
Yes! You can try a free trial for 30 days - no credit card is required. With a trial, you can build a fully branded site and create unlimited courses for your learners.
Do I need a web host?
No. Appsembler hosts your site and all your content (even though, to your learners, it looks like you’re hosting it!), so you can just focus on creating course content.
Who can I contact with additional questions?
After creating your free trial account, you can easily chat with our Success team through the Management Console. Alternatively, you are always welcome to contact us through our help form if you have any questions prior to creating your first course.
Can I use my own domain name?
Yes. This option is available on our Professional and Premium plans, where you will be able to use your own domain name (example.com). Alternatively, the Starter plan comes with a free Appsembler domain name that you can use.