Professional services and Open edX hosting

Appsembler provides a range of services to make our course platform work for your unique needs.

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Customization

Open edX is an open source platform – the sky’s the limit for customizing it to suit your specific needs.

From the simplest customization of a theme to match your company’s branding, to a completely new feature and XBlock, we can build it.

If you have an in-house development team, we can provide code review and coaching services to help your developers get up-to-speed on Open edX development.

Implementation and Integration

Open edX plays nice with others, but it is a complex system and we can help you implement it and integrate it with your organization’s services.

Whether you need to integrate Open edX with an authentication service, video hosting platform, payment gateway or LTI compatible service, we have the experience to make it happen.

We can tell you which 3rd party add-ons to use and which ones to stay away from.

Let our experts accelerate your time to market by leveraging our experience and knowledge of the platform.

Want to learn more about our implementation and integration services? Read a case study.

Hosting

Open edX presents specific, complex hosting challenges. We operate the underlying infrastructure to run your Open edX site and provide a stable, secure and scalable hosting environment.

We make sure your site stays up during heavy traffic, and is protected against attackers.

We keep your site updated with the latest security patches, and upgrade your site when a new version of Open edX is released.

Our hosting packages come in several tiers depending on how many courses and students you expect to serve and how many additional services you’d like to have enabled and/or integrated.

Support

Our team of engineers and support professionals are on call when you get stuck and need help with your Open edX site.

We can answer your questions about the Open edX platform and quickly resolve any technical issues that you’re facing.

We offer a variety of support plans to suit your needs.

You can also find the FAQ and other helpful information on our Support page.

Training / Onboarding

To get your staff up-to-speed quickly, we offer Open edX training for instructors, authors, and administrators.

Minimize your staff’s frustration by investing in proper training so they can get the job done efficiently.

Training is offered in half day, 1 day and 3 day packages, depending on the number of students and what type of training you need.

Appsembler FAQ

We get lots of questions from customers and potential customers, so we've compiled the most common ones for your convenience.

If you don't find an answer to your question here, don't hesitate to contact us!

Who is behind this service?

Appsembler’s CEO Nate Aune has been providing consulting services to MIT, Stanford and edX™ Inc. and has architected large cloud deployments for Harvard and Rice University.

In April 2013, Nate started working at edX, before the code was open sourced, and provided guidance during this transitional time. The code was released in June 2013, and the following March, Nate was commissioned by Stanford University to explore how to make Open edX™ more accessible.

One of the outcomes of this research was the need for reliable hosting of the Open edX™ platform. Several months later Appsembler began offering Open edX hosting, custom development and support services to satisfy the growing online learning needs of educational institutions and companies.

Appsembler specializes in open source educational technology and is a leading Open edX solutions provider.  Customers include MIT Sloan Executive Education, New York Institute of Finance, Aquent, Intersystems and many more.

We are an edX partner, we organize and host the Boston Open edX meetup, and we spoke and exhibited at the Open edX technical conference in Cambridge in 2014.

 

If I’m not happy with your service, can you provide an export of my data?

Yes, you can cancel at any time by filing a support ticket and we will provide a full export of your data, code, and custom theme (if any). We will refund any remaining months.

How do I pay?

All of our plans are billed annually. While we prefer payment by credit cards because it makes things easier, if this is not an option for you, we can work out an alternative payment method. For Enterprise plans you can provide a purchase order, and we can send you an invoice. Contact us to discuss these options.

What is your support policy? Who do I contact if there’s a problem?

If you’re having a problem, we want to hear about it! You can contact us anytime by phone, email, chat or submit a ticket to our issue tracker system, and we’ll respond within 24 hours, usually much faster.

How do security updates work?

If there is a security update that needs to be applied, we will do so during one of the regularly scheduled weekly maintenance windows.

If the security update is more urgent, we will send out an email to all users to notify of any scheduled outage. The security updates can usually be applied in a matter of minutes and don’t affect users.

Will my Open edX site be automatically upgraded to the new version?

If you’re on one of the Shared plans, the upgrades will happen automatically usually on a quarterly basis.

If you’re on one of the dedicated Pro or Enterprise plans, the upgrades can be scheduled at a convenient time for you and your users.

How do I change the look-n-feel of the Open edX site to match my branding?

If you’d like your Open edX™ site to have your logo and colors and other visual elements, you’ll need to create a custom theme.

You can either provide us with a custom theme, or we can create one for you. Contact us to learn more about our theming services.

Here are a few examples of branded edX sites that we’ve created:

 

Can I migrate data from an existing Open edX site or another LMS?

Yes! We can help you migrate your courses and student data from an existing Open edX™ site to our hosting service. We can even help you migrate your content from another LMS. Contact us to learn more about our migration services.

Why Appsembler?

 

Here are some reasons why you might choose Appsembler as your Open edX™ technology partner:

  • We’re focused on you, the customer, and will do everything we can to make you successful.
  • We’re experienced in cloud operations and running highly available and production sites.
  • We’re experts in Django, the web framework that powers the Open edX™ platform.
  • We’re committed to Open Source and we’re contributors to the Open edX™ platform codebase.
  • We’re connected within the Open edX™ community and have worked closely with the engineering teams at Stanford, MIT and edX.

How do you protect my data?

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We do daily backups of all data, so in the event that the data is deleted, we should be able to recover it from the backup.

We use Amazon Web Services (AWS) and you can read about their security policy in the AWS Security Center.

We use industry standard SSL encryption for registration and login.

Please contact us if you have any security concerns.

Have any questions regarding Open edX or Appsembler services? We’re here to answer them!
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